Anbass values ​​customer satisfaction and is committed to offering quality products and services. However, before making any purchase, please read this Refund Policy carefully. 1. General Policy All sales made through Anbass, in any form (through the website: online or in person) are final. We do not accept returns, exchanges, or refund requests, whether total or partial, after payment confirmation. 2. Products and Services In the case of products or services (such as courses, routes, model purchases, etc.), access is granted immediately after payment confirmation. Therefore, it is not possible to cancel, refund, or transfer access after purchase.

3. Physical Products If your purchase involves physical products, only requests related to proven damage will be analyzed. In these cases, the customer must contact our team within a maximum of 7 days after receiving the product, sending photos and a description of the problem. Replacement will be evaluated on a case-by-case basis; there will be no cash refund. 4. Specific Booking Conditions 4.1 Cancellation/Change Fees All reservations made and confirmed where there is a change or cancellation of the route contract are subject to cancellation fees. Cancellations and/or changes made after 24 hours:  20€.

5. Payment Errors

If a billing error is identified (e.g., duplicate payment), the customer should contact us via: info@anbass.com 6. Agreement By making a purchase at Anbass, the customer declares to be aware of and in agreement with this Refund Policy, acknowledging that there will be no right to a refund under any circumstances

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